British Gas business customers with a smart meter can see their half-hourly electricity data in Energy360 DataView, a free online platform. You ask British Gas for access through its online chat, and it says it will send your login details within 10 working days.1
Energy360 DataView
British Gas describes Energy360 DataView as its "free online platform for business customers with smart meters". It says you can:1
- zoom in on the half-hourly data with adjustable graphs
- see out-of-hours reporting
- access and download your daily energy consumption data, updated daily
- set up scheduled reports and export your energy data
Once you're logged in, British Gas says you'll see "actual consumption in a half hourly (HH) format".1
How to get access
- Have a smart meter. If you don't, British Gas says you can request one free of charge.
- Ask for access through British Gas's online chat.
- Wait for your login details. British Gas says it sends them within 10 working days.
- Log in and look at your data.
If your meter isn't smart, or its smart functions aren't working, British Gas says it can't show your data, but its customer care team can arrange a meter investigation or exchange.1
The Energy360 page is written for smart meter customers. If your site has an older half-hourly (AMR) meter, ask your account manager how to get the data, or use the request route below.
Brokers and consultants
A broker or other third party can request your half-hourly data for you, as long as they have the right authorisation on your account.1
Your right to the data
Since 1 December 2022, business customers with a smart or advanced (AMR) meter, and anyone they nominate, can ask their supplier for up to 12 months of their historic smart meter data, free of charge and in a machine-readable format. The supplier must reply within 10 working days, either giving access or explaining why not and what to do next.3
So even if an online portal doesn't give you what you need, you can ask for the file directly.
British Gas explained these rules to its business customers in March 2023, including that it would respond to data requests within 10 working days.2
What to ask for
Ask for the half-hourly consumption data (kWh) for each meter, covering the last 12 months, as an Excel or CSV file. Quote each meter's MPAN, the supply number on your bill. Our guide to getting your data has a wording you can copy and a letter template (Word).
Check that the file has 48 readings for each day. A file of daily or monthly totals can't show the overnight and weekend patterns the analyser looks for.
Guides for other suppliers: EDF, E.ON Next, npower Business Solutions, TotalEnergies Gas & Power.
Sources
Questions people ask
Does British Gas charge for half-hourly data?
British Gas describes Energy360 DataView as a free platform. Separately, government rules let business customers with a smart or advanced meter request up to 12 months of their data free of charge.
How long does it take to get access?
British Gas says it sends Energy360 DataView login details within 10 working days of your request.
Can my energy broker get the data for me?
Yes, if they have the right authorisation on your account, according to British Gas.
